Q: Are you currently open?
A: Yes, we are currently open and eager to assist you.
Q: When will I receive my order?
A: There is currently a shipping delay of approximately 5-7 business days depending on the delivery address, while we are able to process your order within our standard guidelines, our fulfillment partners are experiencing delays due to the effects of the ongoing pandemic. Please contact the carrier (Canada Post) if you are experiencing a delay. If you have not received your package within a couple of weeks, please contact our Customer Service for assistance. We sincerely appreciate your understanding and patience.
Q: How do I reach you?
A: Please contact our Customer Service team at email@example.com and we will reply to your inquiry within 2 business days.
The continued spread of Coronavirus (COVID-19) in Canada and around the world has understandably raised concerns for you and your families. At Fi Collection by Fan Ink, the well-being of our valued customers and employees is of the deepest concern to us. We want you to know that your safety will remain our top priority as this situation continues to evolve.
We are taking steps to ensure your protection.
Our social responsibility is to put our customers and employees first. We are still open online and will do our utmost to serve our customers to the highest delivery standard possible, throughout this entire period. We appreciate your patience and understanding in these uncertain times.
We are here to serve you.
We continue to navigate this situation together as a community and in order to give everyone the time they need to focus on their health and safety, our return policy will be extended to 60 days. While our logistics team is monitoring the situation and continues to work very closely with our shipping partners and aims to make sure that all appropriate health and hygiene standards are adhered to.
We are available to talk.
We are here for you: our customer support team can assist with any of your questions via e-mail (firstname.lastname@example.org) or messaging us (@ficollection) on Facebook or Instagram. While you may experience slower than usual response times due to a high volume of inquiries, rest assured that we are committed to providing you with the best service we can as we help all our customers navigate this unusual time.
If you need us, we are here.